Return Policy

At Gulsan Libas, we strive to provide you with high-quality products and a seamless shopping experience. We understand that sometimes, despite our best efforts, products may arrive damaged. In such cases, we are committed to making it right for you. Please review our return policy below for details on how to initiate a return.

Returns for Damaged Products:
We accept returns for damaged products only. If you have received a damaged item, we will gladly replace it for you. To be eligible for a return due to damage, please ensure the following:

1. Initiate the Return Request:
– Contact our Customer Support team within 1 days of receiving the damaged product at [].
– Provide your order number and details of the damaged product.

2. Provide Opening Videos and Photos:
– To process your return, we require clear videos and photos of the damaged product, its packaging, and any visible damage to the outer packaging.
– Please ensure that the videos and photos clearly show the extent of the damage.

3. Return Authorization:
– Once your return request is received and reviewed, we will provide you with a return authorization number (RMA) and instructions on how to return the damaged product.

4. Return Shipment:
– You are responsible for securely packaging the damaged product for return as per our instructions.
– Ship the product back to us using a reliable and trackable shipping method.

5. Replacement:
– Once we receive the returned damaged product and verify the damage, we will proceed to send you a replacement product at no additional cost.
– If the same product is not available, we will offer a similar product of equal value as a replacement.

Conditions for Returns:

  • Returns are accepted only for products that have arrived damaged.
  • All return requests must be initiated within 1 days of receiving the product.
  • The returned product must be in its original packaging, along with any accessories or documentation that came with it.
  • Products damaged due to misuse, mishandling, or any reason other than shipping or manufacturing defects are not eligible for return.

Contact Information:
If you have any questions or need assistance with the return process, please contact our Customer Support team at [customer support email/phone].

Please note that our return policy is subject to change, and the terms and conditions outlined here are applicable as of the date of your purchase. We recommend reviewing our return policy regularly for any updates.

Thank you for choosing Gulsan Libas. We value your trust and are here to ensure your shopping experience is nothing less than exceptional.

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